Privacy Policy

    Last updated: October 27, 2026

    This policy explains what information Cars & Claims collects through carsandclaims.com, how we use it, and the choices you have. It covers this website and the customer and partner accounts on it.

    Information you give us

    • Property damage claim form: your name, email, phone number, address, the accident date, the damaged area, whether you were at fault, your vehicle type, whether you have health insurance, a description of what happened, how you heard about us, and any photos or videos you upload.
    • Repair quote form: your name, phone number, address, your vehicle's year, make and model, a description of the problem, and any photos or videos you upload.
    • Vehicle purchase request: your name, email, phone number and address, plus the vehicle you're interested in.
    • Customer and partner accounts: your email address or phone number, your name, a password (stored securely by our login provider; we never see it), and a profile photo if you add one.
    • Payments: when you pay online, your card is handled by Stripe. We never see or store your full card number. If you send us proof of a payment, we keep that file in private storage.
    • Buying a vehicle: we may scan your driver's license to fill in your paperwork. We read only your name, address and the license's expiration date, never your license number or date of birth. License images are kept in private storage that only our staff can open.

    Chat assistant

    If you use the chat assistant, your messages are sent to Google's Gemini AI service to write a reply. We don't save chat conversations. Please don't type sensitive details, such as your Social Security number or card numbers, into the chat.

    Information collected automatically

    • Only if you accept analytics in our cookie banner: anonymous page-visit counts through Vercel Web Analytics (it doesn't use cookies), and a record of which call, claim or quote buttons are tapped, with the button name, the page and your language. These records never include your name, phone number or email.
    • If you decline, or your browser sends a Global Privacy Control signal, none of this is collected.
    • Like any website, our hosting providers process basic technical data, such as your IP address and browser type, to deliver pages and keep the service secure.

    Stored on your device

    We store a few small items in your browser that the site needs to work: your language choice, your login session if you sign in, your cookie banner choice, and your email or phone number on the sign-in screen if you ask us to remember it. We don't use advertising cookies.

    How we use your information

    • To respond to your claim, repair or purchase request and to follow up with you.
    • To run your account, record and confirm payments, and send receipts.
    • To send payment reminders and account messages by text message and email.
    • To prepare vehicle sale paperwork.
    • To improve the website, using analytics only if you accepted them.
    • To keep the site secure and to meet our legal and record-keeping obligations.

    Who we share it with

    We don't sell your personal information, and we don't share it with other companies for their own marketing. We share it only with:

    • Service providers that run parts of the site for us: Supabase (database, file storage and logins), Vercel (website hosting and analytics), Stripe (card payments), Twilio (text messages), Resend (email) and Google (the chat assistant, translation and reading scanned documents). They may use your information only to provide their service to us.
    • Referral partners: if you submit a claim through a referral partner's link, that partner can see and update the claim you submitted through it, including your contact details and claim details.
    • When the law requires it, or to protect our rights, our customers or the public.

    Your choices

    • Analytics: accept or decline in the cookie banner, and change your choice at any time under "Cookie settings" at the bottom of every page.
    • Text messages: reply STOP to any message from us to stop receiving them, or HELP for help.
    • Your information: call or email us to ask what information we have about you, or to correct or delete it. We may need to keep some records, such as sales and payment records, when the law requires it.

    How long we keep information

    We keep information for as long as we need it for the purposes above, including our legal, tax and record-keeping obligations, and then delete it.

    How we protect information

    We use access controls and encrypted connections, and we keep the files you give us (claim and repair photos and videos, account documents, driver's license scans and payment proofs) in private storage. Only our team, and you for your own account documents, can open them, through links that expire. No website can guarantee perfect security.

    Children

    This website is not meant for children under 13, and we don't knowingly collect information from them.

    Changes to this policy

    If we change how we handle your information, we'll update this page and the date at the top.

    Contact us

    Questions about this policy or your information: